Policy
Terms for using the PULSE TCM website and clinic services.
In brief
These terms set out how you can use PULSE TCM's website and clinic services, including our rules for accounts, orders, and liability limits. They do not replace medical advice.
Welcome to PULSE TCM. These Terms of Service ("Terms") set out your rights and responsibilities when you access and use our website and clinic services. References to "we", "us" and "our" mean Yuan TCM Wellness Pte Ltd (PULSE TCM). When you use our services, you agree to these Terms and our Privacy Policy.
You must have the legal capacity to use our services and to provide accurate information. Where we ask you to provide account or contact details, you agree to keep that information accurate and secure.
The information we publish about PULSE TCM clinic consultations, treatments, and credit packages is for general guidance only. Eligibility and suitability for any consultation or treatment are determined after professional assessment by the attending health professional. We may update service descriptions, availability, and scheduling details at any time. If you purchase any retail goods through a separate store channel, those retail purchases may be governed by separate policies.
When you submit a booking request, enquiry, or other service request, you are making an offer to PULSE TCM to provide the requested service. We confirm acceptance when we provide you a booking or confirmation message. We may decline, reschedule, or adjust requests based on clinical suitability, availability, or operational constraints. You agree to provide accurate information about your health and any relevant medical history to support appropriate assessment.
Clinic fees and any applicable charges are shown in our pricing and confirmation details at the time your booking is arranged. Final fees may be determined based on professional assessment and the specific service provided. Unless stated otherwise, any taxes and other charges that apply are payable by you. Where third-party payment or communication providers are used, those providers are responsible for processing payments and delivery of messages, while we remain responsible for the clinic services we provide.
Appointment times and service schedules are estimates and may change due to clinician availability and circumstances outside our control. We are not responsible for delays caused by events beyond our reasonable control. If any retail goods are delivered as part of a separate purchase channel, delivery timelines and delivery terms are governed by that channel's policies.
Our content, branding, and other materials on the website are protected by intellectual property laws. You may use the services for personal, non-commercial purposes, and you must not copy, distribute, or create derivative works without permission.
If we provide access to optional third-party tools or features, those tools are provided "as is" and "as available". We do not make warranties regarding those third-party tools and we are not responsible for their performance.
Our website may include links or references to third-party websites and services. Your use of those third-party materials is at your own risk, and you should review their policies before engaging in any transaction.
Some services on or connected to our platforms may be powered or processed by third-party providers (for example, ecommerce, checkout, or communication tools). Those providers are not responsible for the quality, safety, or outcomes of purchases or clinic services provided by us.
All personal information we collect is handled under our Privacy Policy, available at `/privacy/`. By using the services, you acknowledge that you have read and understood our Privacy Policy.
If you submit comments, feedback, reviews, or other content to us, you grant us a perpetual, worldwide, sublicensable, royalty-free right to use that content for any purpose. You confirm you have the rights to provide that content and that it does not infringe others' rights.
We may correct errors or update information, including product and pricing information, at any time. We may also cancel or adjust orders where information was inaccurate.
You agree to use the services lawfully and not to interfere with or circumvent the services' security features. You also agree not to transmit malicious code, spam, or misleading information through our platforms.
We may suspend or terminate your access to the services at any time if we believe you have violated these Terms. Certain sections are intended to survive termination.
The information provided through our website and clinic services is for general educational and informational purposes. It does not constitute medical advice and is not a substitute for professional medical advice, diagnosis, or treatment. For urgent or serious medical symptoms, seek emergency medical care immediately.
Any outcomes or results mentioned in our content are for informational purposes only and are not guarantees. Clinic outcomes depend on individual health circumstances, professional assessment, and your cooperation and adherence to advice. We do not guarantee suitability, effectiveness, or a specific result from any consultation or related services.
To the fullest extent permitted by law, we limit our liability for direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the services. This includes damages related to any errors or omissions in content, and damages arising from use of products or services accessed via our platforms.
You agree to indemnify and hold harmless Yuan TCM Wellness Pte Ltd (PULSE TCM) and related parties from claims arising from your breach of these Terms or your misuse of the services.
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
Failure to enforce any provision is not a waiver of that provision. These Terms, along with our policies, are the entire agreement between you and us regarding your use of the services.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms as part of a reorganisation, merger, or transfer of assets.
These Terms are governed by the laws applicable in Singapore. You agree to submit to the jurisdiction of the courts in Singapore for disputes related to these Terms and your use of the services.
Headings are for convenience only and do not limit or affect the interpretation of these Terms.
We may update these Terms from time to time. The updated Terms apply from the date we publish them. Your continued use of the services after changes are published means you accept the updated Terms.
Questions about these Terms should be sent to [email protected]. If you are contacting us regarding a clinic service or booking, include relevant details so we can respond promptly.
FAQs
Terms for using PULSE TCM, in short.
No. PULSE TCM content is for general information only and does not constitute medical advice, diagnosis, or treatment. If you have urgent symptoms, seek emergency medical care immediately.
No. Outcomes are not guaranteed. Suitability and results depend on professional assessment, individual circumstances, and your adherence to advice.
We confirm service requests when we send a booking or confirmation message. We may reschedule based on clinical suitability and availability.
Email [email protected] with your booking or clinic details. Final fees depend on the service confirmed after assessment.
Email [email protected] with your question and any relevant clinic or booking details.